Question 1

What should I do if the app shows a black screen?

Accepted Answer

If the app displays a black screen, please record a short video of the issue, include a brief description, and send it to us. These details will help us provide a solution as quickly as possible.

Question 2

What should I do if the app exits on its own?

Accepted Answer

If the app closes automatically, make sure your device has enough storage space. If the issue persists, try uninstalling and reinstalling the app. Still having problems? Record a short video of the issue, include a brief description, and send it to us.

Question 3

What to do when the app freezes?

Accepted Answer

If the app freezes at any point, try turning your TV off and on, then try again. If the issue continues, please record a short video of the problem, include a brief description, and send it to us.

Question 4

Why isn't the channel loading?

Accepted Answer

Try deleting and re-adding your playlist. If the issue goes on, please record a video with a brief description and send it to us. We will try our best to give a solution as soon as possible.

Question 5

What to do if the movies or series won't open?

Accepted Answer

If the movies or series stop opening and show an error, try deleting and re-adding your playlist. If it doesn't help, record a short video and include a brief description, then send it to us. We will try to give a solution to the problem as soon as possible.

Question 6

How do I contact support if I run into issues?

Accepted Answer

You can reach out to us through the Contact Us form on this page. Our support team will reply within 24 hours.

Contact Us

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